Orders typically take 1-2 business days to process before shipping. Once shipped, delivery times vary based on your location and the shipping method selected at checkout:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (available in select areas)

You will receive a tracking number via email once your order has shipped.

Creating an account is easy and helps streamline future purchases. Here's how:

1. Click the "Sign Up" or "Create Account" button at the bottom of the homepage.
2. Fill in your details, including your name, email address, and password.
3. Click "Submit" to create your account.
4. You'll receive a confirmation email. Click the link inside to verify your account.

Having an account allows you to save your shipping address, view order history, and track your orders.

To update your shipping address:

1. Log in to your account.
2. Go to the "My Account" or "Settings" section.
3. Select "Shipping Addresses" and click "Edit" next to the address you want to update.
4. Enter the new address and save the changes.

If you've already placed an order and need to change the shipping address, please contact our customer support team immediately. Note: Changes can only be made before the order is processed.

Once your order has shipped, you will receive an email with your tracking number. To track your order:

1. Click the tracking link provided in your email.
2. Alternatively, log in to your account, go to the "My Orders" section, and click "Track Order" next to the relevant order.

This will show the real-time status of your shipment.

No, we prioritize your privacy and security. We do not store your credit card information on file. All payments are processed securely through a trusted third-party payment gateway using encryption technology to protect your data.

Yes, sales tax is applied to orders shipped to states where it is required by law. The amount of sales tax will be calculated at checkout based on your shipping address.

Currently, we ship to most countries worldwide. To check if we ship to your location:

1. Add the desired items to your cart.
2. Proceed to checkout and select your country from the dropdown menu in the shipping address section.

If your country is not listed, unfortunately, we do not ship there at this time.

If you received the wrong item:

1. Contact our customer support team immediately with your order number and a photo of the incorrect item.
2. We will resolve the issue by sending you the correct item at no additional cost.
3. If a return is required for the incorrect item, we will provide a prepaid return label.

We take great care in packaging your items, but damage can occasionally occur during transit. If your order arrived damaged:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your order number and photos of the damaged item and packaging.
3. We will arrange a replacement or refund based on your preference.

Once your return is authorized, you will receive an email with the return address and specific instructions. Please do not send items back without prior authorization, as they may not be processed. If you have any questions, our customer support team is available to assist.

Our customer support team is here to help! You can reach us through:

• Email: support@plheart.com (response within 24 hours)

We're committed to resolving your concerns as quickly as possible.

If you entered an incorrect shipping address:

1. Contact our customer support team immediately. If your order hasn't been processed yet, we can update the shipping address for you.
2. If the order has already shipped, we recommend contacting the carrier directly to request a change or redirect. Additional fees may apply depending on the carrier's policies.

Unfortunately, we cannot guarantee changes once an order is in transit.

We understand that mistakes happen, and we'll do our best to accommodate your request:

• Change or Cancellation Window: Contact us within 1-2 hours of placing your order. Once the order is processed, we may not be able to make changes or cancellations.
• If cancellation is not possible, you can refuse delivery or initiate a return once the item arrives (return policies apply).

Please reach out to our customer support team as soon as possible to request changes or cancellations.

Yes, we offer pre-orders for select out-of-stock items. If an item is eligible for pre-order:

1. The product page will display a "Pre-Order" option.
2. Add the item to your cart and complete the checkout process as usual.
3. You will receive an estimated shipping date in your confirmation email.

If pre-ordering is not available for a specific item, you can sign up for email notifications to be alerted when it's back in stock.