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FAQ

Answers to most common questions about products, orders, shipments, and payments.
PLHEART Shipping
What countries do you ship to? Plus

Currently we only ship to the United States. We will be expanding to more countries and regions in the future, so stay tuned!
Do you support shipping to P.O. Boxes? Plus

So sorry, we are unable to support this service at the moment. If you have related needs, you can give us feedback.
What information do I need to ship my order? Plus

When you purchase an item, you will need to fill in your phone number, e-mail address, name, shipping address, and billing address. Then confirm your billing amount and complete payment. We will process your order within 1-2 business days.
How much is shipping? Plus

We offer free standard shipping on orders over $99 (taxes and discounts excluded). For orders under $99, there is a flat rate shipping charge of $9.99. This ensures affordable shipping for all customers.

See the Shipping Policy for details.
How long will I receive my package? Plus

We will process and ship your order within 1-2 business days of receipt. For the United States, standard shipping usually takes 6-10 business days. PLHEART toys are on their way to you, so please be patient.
Can I choose expedited shipping? Plus

Sorry, but at this time we are unable to offer expedited shipping. We will process your order quickly and look forward to having PLHEART toys with you soon.
Does your packaging protect my privacy? Plus

Of course, your privacy is very important to us. All orders are shipped in plain packaging, which does not display the contents or the PLHEART brand name. The delivery note includes only name, address, and shipping time.
PLHEART Orders
How do I get a Welcome coupon code? Plus

At the bottom of the home page of our website, fill in your email address, complete the subscription and you will receive an email with a PLHEART coupon code. This coupon code is valid for all purchases at plheart.com! It can only be used once and your discount amount will be calculated from the total product price.
Do you have a loyalty program or membership benefits? Plus

Currently we do not have a dedicated membership program, but you can subscribe to our mailing list for special offers and latest promotions.
What is the product warranty period? Plus

2 years. Once you have successfully purchased the item, the 2-year warranty will automatically come into effect. If the product is defective due to defective workmanship or materials, you can make a warranty claim and we will replace your product free of charge. This warranty does not cover cosmetic damage due to normal wear and tear, accidents, misuse or negligence. The warranty is void if the product has been disassembled or its accessories have been modified.
Will my information be stored or compromised? Plus

Your information will not be compromised. If you agree, we will store your shopping information, including your name, phone number, shipping address, and email address, just to give you a continued quality shopping experience. For your payment information, such as credit card information, we will not store it. However, the transaction will be completed only after we have verified your credit card information and received credit authorization.
Can I modify or cancel my order? Plus

If your order has not yet been shipped, you can contact our customer service team at admin@plheart.com. Once it has been shipped, we will not be able to change the order.
What if I don't receive my package? Plus

Delays may occur due to weather, customs or regional postal issues. If you do not receive your package within the estimated time, please contact our customer service team at admin@plheart.com and we will help you track your package and resolve the issue.
How do I track the status of my order? Plus

Once your purchase is shipped, all shipping information will be emailed to you or text messaging you via your phone number. Please check the link, and track your delivery on the delivery company's web page. If the link is not responsive for any reason, please visit the delivery company's web page and manually enter the tracking number to verify your delivery status.
Can I return a product? Plus

If you do change your mind, you can contact our customer service team at admin@plheart.com. We support the return of unopened products within 30 days of receipt. Please note, returned products must be in their original, unopened and unused condition. There is no handling fee for returns, but you are responsible for the shipping cost of the package.

Please read our Refund Policy.
What should I do if the product is defective? Plus

In the unlikely event that you receive a defective or damaged product, please contact us immediately at admin@plheart.com. After confirming that it is a quality issue, and as a token of our apology, we will send you a new one of the same product, free of charge, and you do not need to return that defective product.

Please read our Refund Policy.
Can I provide you with suggestions or feedback? Plus

Of course you can! We welcome feedback from our customers to help us improve our products and services. You can contact us at admin@plheart.com.
PLHEART Payment
Do I have to pay additional duties or taxes? Plus

The authorities in your country may impose additional duties, fees or taxes, for which you may have to pay additional fees.
What payment methods are supported? Plus

Currently we only support Paypal and credit card for online shopping payment. If you have any problems with payment, please contact us at admin@plheart.com and we will try our best to provide you with a solution.
Do you support installment payment? Plus

Currently we do not support installment payment. If you have related needs, you can give us feedback.
PLHEART Product Specific
Why is my product not turning on? Plus

When you open the package, you can fully charge the product first. For most products, the indicator light will flash when charging, and it will be always on when fully charged. At this time you can try to turn it on and feel the vibration of the PLHEART toy!

If you still can't turn it on, please don't be anxious. Contact us at admin@plheart.com and we will surely help you out.
Can't charge or the indicator light doesn't light up? Plus

If your toy is magnetic charging, you can use a napkin to wipe the two ports of the magnetic charging, and then try to charge again. We recommend that you use the original charging cable, with an output voltage of less than 5V2A power adapter for power supply. Fast charger is not recommended, it may affect the length of time PLHEART is with you.
After a long period of non-use, it can't be charged and turned on? Plus

Please charge the product in time when the power is too low. When the product is not used for a long time, it is recommended to charge it once a month to keep the battery active. Please do not leave it empty for a long time, it may damage the battery and affect the future use.
How to clean my toy? Plus

For most toys with built-in motors and batteries, do not rinse them in water that is too hot. When cleaning, you need to be careful to avoid areas that are not waterproof.

We recommend that you use a non-irritating water-based detergent (e.g., soap) and room temperature water to clean the toy, and then dry it thoroughly with a clean towel.
How to store my toys? Plus

Store your toys in a dry and cool place, avoiding direct sunlight and humid environment, which can prolong the life of the product. The best situation is that, you can keep the original packaging, which can effectively prevent your toys from coming into contact with other substances to produce any reaction, deformation and other heartbreaking things.
How to dispose of the toy? Plus

Remove the batteries! PLHEART urges you to do your part to protect the environment. For your safety, the batteries must be disconnected before removing them. Batteries must be recycled or disposed of separately from household waste, please refer to your local requirements.
Will the heating function burn me? Plus

Don't worry, PLHEART toys with heating function are carefully designed. They are usually heated to 42°C and kept at a constant temperature, which is similar to the human body's temperature and ensures your comfort and safety. However, if you are not temperature sensitive, you need to be careful when using them.
How do I use the sucking function correctly? Plus

The closer your skin is to the toy, the more you will be able to enjoy the sucking function. With the PLHEART Rose Tongue Clit Sucking Vibrator, there are two modes, automatic and manual, and the buttons are very easy to use. If you are interested in the sucking function, don't miss it.
How to download the remote control app? Plus

You can't wait to experience the fun of remote controlling your Vibrating Panties Pads Vibrator, right? Simply scan the QR code on the manual or click the link http://www.szjtsd.com/app_download.html. Install the app on your phone, turn on Bluetooth and complete product pairing, then start playing!
What's in the product package? Plus

Contains your toy itself, charging cable, instruction manual, remote control (only for products with remote control function).
Any charging cable can be used to charge PLHEART toys? Plus

It is recommended that you use the product's original charging cable, in order to avoid destroying the toy's battery.
Do I need to prepare batteries for my PLHEART toy? Plus

If you purchase the Unicon Rainbow Dildo, you will need to prepare a 1.5V AAA battery ahead of time, as it comes with a bullet vibrator that requires a battery to be placed. For other products, you do not need to prepare batteries, they are rechargeable. Also, we do not support you to remove and replace the built-in battery of the product by yourself.
The remote control does not work? Plus

Please check if your toy has been put into standby mode, usually only in this state the remote control can work. If your remote control light is not responding, the batteries may be dead and you can replace them with 3V button cell batteries.
What materials are used in PLHEART toys? Plus

Most of our toys are made of high quality food grade silicone and ABS material, some of our products with TPE or Electroplating material. Safe, soft and non-toxic, just for your comfort and safety.
Can I use lubricants on PLHEART toys? Plus

Of course! For a better experience, we recommend using a water-based lubricant, which will not damage silicone toys, and is easy to clean. For silicone toys, please avoid silicone-based lubricants.
Are all PLHEART toys waterproof? Plus

Yes, all of our toys are waterproof. However, most of the toys only support rinsing, and cannot be immersed in the bathtub. If you want to play in the bathtub, you can choose dildos, they can meet your needs.
If I'm a beginner, can I use a vibrator? Plus

Why not! Our toys are made of high quality materials that are soft and do not hurt the skin. You can choose to explore your body freely with simple toys such as the Egg Vibrator. If you are a virgin, and do not wish to damage your hymen, please do not insert the vibrator into your vagina. We hope you enjoy your pleasure time.
Can PLHEART toys be used only by a single person? Plus

No, no, no. We are able to provide sex toys that meet any of your expectations. All the toys can be enjoyed alone, flirted with, or even inserted together to enjoy each other's movements. Discover your desires!
Can I use PLHEART toys outside? Plus

Yes, we support you to have as much fun as you want. We offer wearable sex toys for your outdoor play needs. We also have Lipstick Egg Vibrator, and Heating Vibrating Sex Machine that are designed to be discreet so that you can take them with you when you go out.
Does the lubricant contain spermicides? Plus

Absolutely not. For the sake of your health, our lubricants do not contain spermicide or any harmful chemical additives.

About Plheart

Plheart is your prime choice in sex toys for women, men, and LGBTQ+. Explore our discreet, luxury vibrators to discover what you desire.
FAQs
Plheart: The best adult sex toys store Plus

Plheart is a company that specializes in providing high-quality sex toys for its customers. With an extensive selection of products, Plheart caters to everyone’s needs, whether they are looking for a solo play toy or something to add to their intimate moments with their partner. Plheart’s thrusting dildos, anal vibrator, thrusting butt plug,male stroker, cock ring,tongue vibrators- perfect for both solo play and couples play. The company’s aim is to provide its customers with a convenient and discreet shopping experience. Plheart’s sex toy store offers a wide range of sex toys that cater to different preferences. Male sex toys, female sex toys, sex toys for couples or distance sex toys. We all have the perfect toys that suit their needs.

At Plheart, customers can shop in complete confidence, knowing that all adult sex toys are discreetly packaged and shipped to their doorstep. The company takes privacy seriously, which is why all orders are shipped in plain, unmarked packaging, so no one will know what is inside the box.

Plheart’s online stores are made from high-quality, body-safe materials, ensuring that customers can enjoy their play without any worries. The adult toys are designed to be easy to use, making it simple for customers to explore sexual pleasure and find their pleasure points. With their user-friendly design, these toys are perfect for couples or masturbation.
What are sex toys? Plus

Sex toys are a type of product that are designed to enhance sexual pleasure and satisfaction. They come in a wide range of shapes, sizes, and functions to cater to different preferences and desires. From vibrators and dildos to anal toys and restraints, sex toys have become a mainstream tool for individuals and couples looking to explore new forms of intimate play.

When choosing a sex toy, it is important to consider factors such as safety, quality, and personal preference. For safety, it is crucial to choose a product made from body-safe materials such as silicone, glass, or stainless steel, as some toys made from cheaper materials can contain toxic chemicals that can harm the body. Silicone is a popular material due to its body-safe and non-porous nature, while glass and stainless steel are often preferred for their durability and ease of cleaning. Other materials such as latex and TPE (thermoplastic elastomer) can also be used, although it is important to research the safety and quality of these products before use.

Quality is also important, as poorly made toys may break or malfunction, causing injury.

In addition to safety and quality, it is also important to consider personal preferences and comfort levels. For example, some people may prefer a sex toy with a soft texture, while others may prefer a firmer toy for more intense stimulation. It is also important to consider size and shape, as well as the type of sensation a person is looking to experience, such as vibrations, thrusting, or suction.

Using sex toys can bring a number of benefits to individuals and couples, including increased sexual satisfaction, improved communication, and a wider range of sexual experiences. They can also help with sexual difficulties such as a lack of desire or difficulty reaching orgasm, and can be a fun and exciting way to explore one’s own body or to bring a new level of intimacy to a relationship.
How to use sex toys? Plus

Sex toys have been gaining popularity in recent years as a way to enhance sexual pleasure and add excitement to one’s intimate experiences. There are a variety of sex toys available on the market, each with its own unique features and functions. From vibrators and male strokers to butt plugs, anal beads, cock rings, and bondage gear, there is something for everyone to explore.

Rose Vibrators:

Rose vibrators are designed for external stimulation and come in a variety of shapes and sizes. People also know the rose vibrator as a rose toy or a clit sucking toy. The rose vibrator not only stimulates the clitoris, but also other parts of the body, including the ears, nipples and anus. To use a rose vibrator, start by applying a water-based lubricant to the area you want to stimulate. Then, turn on the vibrator and adjust the intensity and vibration patterns to your liking. Hold the vibrator against your skin and move it in circular or back-and-forth motions until you reach the desired level of stimulation. Rose vibrators are also the best sex toys for couples.

Male Strokers:

Male strokers are designed to mimic the sensation of oral sex and come in a variety of textures and shapes. To use a male strokers, start by applying a water-based lubricant to the male sex toys and your penis. Then, insert your penis into the stroker and move it up and down until you reach the desired level of stimulation. Some mens sex toys also have added features such as vibration for added pleasure.

Butt Plugs:

Butt plugs are designed for anal stimulation and come in a variety of shapes and sizes. To use a butt plugs, start by applying a water-based lubricant to the toy and your anus. Then, gently insert the toy into your anus, making sure to go slow and listen to your body’s signals. Once the toy is fully inserted, you can move it in and out or leave it in place for a feeling of fullness.

Anal Beads:

Anal beads are a string of small, round beads designed for anal stimulation. To use anal beads, start by applying a water-based lubricant to the toy and your anus. Then, gently insert the first bead into your anus and continue inserting the beads one by one until they are all in place. To remove the beads, gently pull them out one by one, pausing between each bead to allow for sensation.

Cock Rings:

Cock rings, a popular male sex toy also known as penis rings, are designed to help maintain an erection and increase stamina during sex. To use a cock rings, start by applying a water-based lubricant to your penis and the ring. Then, carefully stretch the ring over the base of your penis, making sure it’s snug but not too tight. The ring will help maintain an erection and increase stamina, allowing for longer, more intense sex. Cock rings are one of the few sex toys that can please both men and women and also make cock rings sex toys for couples, which makes them popular.

Bondage Gear:

Bondage gear is a type of sex toy designed for BDSM play. To use bondage gear, it is important to establish clear boundaries and a safe word with your partner before play begins. Start by tying your partner up or using restraints to restrict their movement. Then, incorporate different BDSM activities such as spanking or sensory deprivation to explore new levels of pleasure and power exchange.
How to Clean Sex Toys? Plus

Cleaning your sex toys is an important part of ensuring their longevity and your own health. With proper cleaning, you can keep your toys in good condition and avoid the spread of bacteria and infections. In this article, we will discuss the different methods for cleaning your sex toys and maintaining their quality.

Step 1: Determine the Material of Your Toy

The first step in cleaning your sex toy is to determine what material it is made of. Some materials, such as silicone, can be cleaned using soap and water, while others, such as jelly or rubber, may require specialized cleaning methods.

Step 2: Clean the Toy

Once you know what material your toy is made of, you can begin cleaning it. For silicone and glass toys, you can simply wash them with soap and warm water. If you have a toy with a motor, make sure to avoid getting water inside it. For jelly or rubber toys, use a specialized toy cleaner or a solution of 10% bleach and 90% water.

Step 3: Dry the Toy

After cleaning your toy, be sure to dry it thoroughly before storing it. Avoid leaving it in direct sunlight or near a heat source, as this can cause the material to deteriorate over time.

Step 4: Store Your Toy Properly

Finally, it’s important to store your toy properly to keep it in good condition. Avoid storing it in a damp or humid environment, as this can encourage the growth of bacteria. Keep your toy in a clean and dry place, preferably in a protective case or bag.
How to store sex toys? Plus

Storing sex toys properly is crucial for maintaining their hygiene, quality, and longevity. Here are some tips to help you store your sex toys correctly:

Clean them thoroughly: Before storing, make sure your sex toys are cleaned properly to prevent the buildup of bacteria.

Store in a cool, dry place: Avoid storing your toys in direct sunlight or in a damp environment to prevent damage to the material.

Use a storage case: Consider purchasing a storage case specifically designed for sex toys to keep them dust-free and protected.

Keep them separate: Don’t store different types of materials together as they can react with each other and cause damage.

Keep them out of reach of children and pets: Store your sex toys in a place that is not accessible to children or pets to ensure their safety.

Store in a discreet location: If you’re concerned about privacy, consider storing your toys in a discreet location such as a locked drawer or cabinet.

Avoid stacking: Don’t stack your toys on top of each other as this can cause them to become misshapen or damaged.

By following these tips, you can ensure that your sex toys are stored properly and are ready for use whenever you need them. With the right storage solutions, you can enjoy your toys for years to come.
How to Charge Sex Toys? Plus

Charging the best sex toys is an important aspect of their maintenance and proper usage. Here are some tips to follow for safe and effective charging:

(1) Always check the charging instructions for your specific toy before plugging it in.

(2) Use the proper charging cable that came with the toy or a cable specifically made for it.

(3) Avoid charging your toy near water or in a damp environment.

(4) Don’t overcharge the toy as it can reduce battery life and potentially cause damage.

(5) Store the toy in a cool, dry place after it’s finished charging to extend its battery life. Following these steps will ensure your toy is charged properly and ready for use when you need it.
Can you use sex toys while pregnant? Plus

Using sex toys while pregnant is a personal decision that should be made in consultation with a healthcare provider. There is limited research on the safety of using sex toys during pregnancy, but generally, it is considered safe as long as the toys are cleaned properly and used in a way that does not cause discomfort or harm. However, certain types of sex toys, such as those that stimulate the cervix or produce strong vibrations, may be unsafe during pregnancy. It’s always best to consult with a doctor or midwife to ensure that the use of sex toys during pregnancy is safe and appropriate for a particular individual’s pregnancy. Additionally, women who have experienced any vaginal bleeding or have a history of preterm labor or other complications should avoid using sex toys during pregnancy.
Get the Best Prices for Sex Toys Online Plus

Sex toys can be a fun and exciting addition to anyone’s sexual experiences, regardless of relationship status or gender. With proper care and storage, they can provide long-lasting pleasure. When it comes to purchasing sex toys, it is important to prioritize quality, safety and comfort. You can get the best prices for sex toys online by comparing prices, reading product reviews and taking advantage of discounts and deals. The key to finding the right toy for you is to take the time to explore your options and choose a toy that meets your personal needs and preferences. So if you are in the market for a new sex toy, don’t hesitate to get online and start shopping today. Get the best prices for sex toys online and enjoy the many benefits they have to offer!

Plheart provides a comprehensive range of sex toys that cater to different preferences and interests, ensuring that everyone can find the perfect toy to suit their needs. With convenient and discreet shopping options, customers can shop with confidence, knowing that their privacy is protected.