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Shipping Policy

Efficient and Discreet Shipping

Plheart is committed to providing reliable and discreet shipping solutions for all customers. Every order is carefully packaged to ensure both privacy and protection, so your purchases arrive intact and without unnecessary delays. Below are the details of our shipping policy to help guide your experience.

You must be at least 18 years of age to order from PLHEART Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Order Processing and Handling

We aim to process and ship all orders within 1-2 business days after confirmation. Orders placed on weekends or holidays may require additional time for processing. Each order is handled by our dedicated team to ensure careful packaging and prompt dispatch.

Shipping Destinations and Timeframes

We ship to most countries worldwide, with a primary focus on the United States, Australia, Canada, and other major destinations. Standard shipping typically takes:

  • United States: It normally takes 10-12 business days, depending on the location and local delivery services. Delivery times may vary slightly based on address details and regional logistics.
  • Australia & Canada: Shipping usually takes 7-10 business days, depending on the destination and local postal services.
  • Other Countries: Delivery times may vary depending on the country and local logistics partners, generally ranging from 10-20 business days. 

NOTE: Shipping does not include duties and taxes. Your local customs or post office may require charge additional fees upon receipt. 

Shipping Costs and Free Shipping

  • Free Shipping: We offer free standard shipping on orders over $49, excluding taxes and discounts.
  • Standard Shipping Rate: For orders under $49, a flat rate of $14.99 applies. This ensures an affordable delivery option for all customers.
  • Remote Area Surcharges: Orders shipped to remote areas may incur additional fees, calculated at checkout.

Discreet Packaging and Tracking

To respect your privacy, all orders are shipped in plain packaging with no indication of contents or Plheart branding. Upon shipment, you will receive a tracking number to monitor your order’s progress. If you encounter any issues with tracking, our support team is here to help.

Shipping Delays and Customer Support

While we strive to meet estimated delivery times, delays may occur due to weather, customs, or regional postal issues. We encourage you to contact us if you experience significant delays, and we will do our best to assist.

Shipping Time

United States

10-12 business days

Australia & Canada

7-10 business days

Other Countries

10-20 business days

 

Shipping Rate

United States US

14.99 US$

Australia & Canada

14.99 US$

Other Countries

14.99 US$