If you ever encounter any problems with your Plheart product, please consult our FAQ.
If this doesn’t solve the issue, contact us via this link to initiate your warranty.

What is covered by this warranty?

Plheart products are warranted against defects in materials and faulty workmanship for a period of two(2) year from the date of original purchase, when used in accordance with the respective products' user manuals. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

What will Plheart do in the event of a warranty claim?

At Plheart, we stand by the quality of our products. If you discover a defect and notify Plheart during the warranty period, Plheart will, at its discretion, replace the product free of charge. Plheart will cover the cost of shipping replacement items.

What information is required?

• Proof of purchase including the purchase receipt, invoice, the order number, purchase date, and location (website or store name).
• Defect description.
• Proof of defect in the form of a picture or video.

What is not covered by the warranty?

This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs.

IS THE WARRANTY TRANSFERABLE?

The warranty is bound to the person of the first buyer and is not transferable. The warranty shall not extend to anyone other than the original purchaser.

DISCLAIMER

Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.
Plheart reserves the right to correct any error, inaccuracy, or omission and to change or update the terms at any time without prior notice.